Terms & Conditions

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SPA DAY BOOKINGS Your Spa Day includes full use of the spa facilities, dining option and specific treatments associated with this package. Should any of your group have any medical or dietary requirements please let us know in advance so we can cater accordingly.

Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.

For use during your day a robe and towels are provided, with use of a locker, selection of complimentary toiletries and hair drying facilities in the changing suites.

What to bring with you: Casual, comfortable clothing to change into for lunch Two sets of swimwear Suitable footwear, such as flip flops, these are available to purchase on the day for £4.00 Sportswear and clean trainers should you wish to make use of the gym Utopia can provide a wide range of treatments. Should you wish to book any additional treatments at Utopia, we strongly recommend that you book in advance to avoid disappointment. Our Reservations department can be contacted on 01342 859 702.

We are unable to advise you of specific appointment times until the day of your arrival. For those guests enjoying the Utopia experience with friends, we will endeavour to arrange similar treatment times.

Our treatments are carried out by male and female therapists. For your comfort, should you have a preference of therapist please inform us prior to your arrival where we will do our very best to accommodate your request.

The Gymnasium is available for our Spa Day guests every day.

Utopia Spa is available for all guest of the age of 18. Please note that Spa Days are non refundable, however we are able to change the date of your booking up to 7 days prior to the date of your Spa Day. If a cancellation is made within 7 days, the booking is unable to be transferred to another date.

We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of their spa day. A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our "flexi cover". This will allow you to change the date of your booking once up to 24 hours prior to arrival. If you have not already done so and would like to add this cover to your booking please contact us to arrange this.

Please also make us aware if there is anything in your medical history that could affect your day here with us; such as if you are pregnant or have recently had any operations as this may affect the treatments you can have. Please do not use the sauna, steam room or jacuzzi if you are pregnant or could be pregnant, since the rising of the internal core body temperature could result in the foetus suffering ill effects. We advise contacting your doctor or mid-wife prior to arrival.

We look forward to welcoming you to Utopia Spa and wish you a safe journey to us. Directions may be found on the location page of our website.

INDIVIDUAL SPA TREATMENT BOOKINGS It is advisable to book treatments prior to arrival to avoid disappointment. A pre-payment will be required for all individual treatments. Please note, individual treatment bookings do not include use of the spa facilities.

As a courtesy to our clients and to ensure you enjoy the full benefit of your treatment, please be prompt to your appointment. We respectfully advise all our guests to be seated in the waiting lounge five minutes prior to appointment time. If you are late for your appointment, we can offer you a shortened service.

If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments.

Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.